shipping policy

We offer $10.95 Flat rate standard shipping for all orders Australia Wide

We are committed to processing all orders as quickly as possible. Due to the fact that many items are handmade to order, please allow up to 2-5 business days for items to be shipped. We try to ship most items the same day ( if order is placed by 1pm) 

If for any reason there is a delay in processing and/or shipping, the customer will be directly notified. A Touch of Gems is not responsible for delays caused by Australia Post or other couriers. 

A Touch of Gems is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. A Touch of Gems is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.  

 

International delivery

At this moment we are not taking international orders. 

EXPRESS delivery - URGENT ORDERS

We will do everything we can to accommodate urgent orders but we cannot be responsible for delays with Australia Post or other courier companies. We will assist in tracking parcel deliveries and if need to lodge investigation with Australia Post we will do so.

For Urgent orders please email us prior to checkout info@atouchofgems.com.au

LOCAL PICK UP

We are not offering Local Pick up at this time.